Why do we allow businesses to get away with being so shite these days. Come on, they provide shoddy, badly designed products that are not fit for purpose and when we complain their Nazi customer service clerks treat us like morons.
The worst area for this of course is the internet. The berks that run internet service providers simply assume there is nobody out in the real world understands the first thing about the internet and so they can fob us off with any old verbal diarrhea. Consequently they employ as technical support staff 12 year old retards whose only qualification is a Phd in reaching level seven of Tomb Raider.
I have been having connectivity problems on my broadband service for a couple of months and as this became progressively more disruptive I did a few diagnostics and found that the most likely location of the problem was at the local telephone exchange where our broadband connection goes into an ethernet hub for our packets to be routed to the most efficient composite link to their destination (I’m keeping this simple, you don’t want a lot of jargon about contention service degradation rates,, packetization protocols and stuff that even more occultish do you – I worked in this field so it makes sense to me).
OK I thought, I’ve been on a 2Mbit link for years, the tarrif is probably obsolete now, first thing is I’ll upgrade to 10Mbit and see how that goes. If the problem persisted it would be time to call in tech support.
HA! The ISP was not going to let me upgrade online, oh no that would be too easy and would not pull in for them any revenue from premium rate customer support helplines. Having gone through a ridiculously complicated process to tell their database “I am an existing customer and want to upgrade mu line, please do the change and bill my bank account £2 per month extra hen his the “confirm” button I had a jolly, upbeat (in the sense of “Yipee, we’re going to take a fortune in premium rate call charges out of your pocket” sort of way) that said:
Oops, something is broken. This part of our site is not working correctly but you have rung alarms bells and we will get to work on it, Please try again later.
Now knowing that when dealing with ISPs, interrnet retailers or government department online serives “later” means “later this century – maybe”, I left it a couple of days. Having gone through the complex and long winded procedure again the result was the same.
And again three days later, after a weekend had elapsed.
And again yesterday and again today.
They had lied to me, they were not working on the problem at all. The lying swindling liars.
The only thing left was to phone the premium number. Now I’m deaf and call centre agents have to talk twenty to the dozen because they are slaves to machines to I delegated the talking to my daughter Cleo.
The call was answered immediately by a machine then we spent ten minutes holding (at 50 pence a minute) then a customer service clerk answered. Before she could do anything she had to have the answer to the security question. She could not ask the security question, we had to tell her which security question we had supplied the answer to and what answer we had given.
Cleo has very responsible job with a small but successful company. She has learned through this life is too short to suffer fools gladly – or for that matter at all. The call agent was commanded to summon the supervisor.
The supervisor came on line, listened to the complaint and asked for my password. I gave the password I login with everyday.
“That is the wrong password for your account,” we were told. If it is their security is very lax because I have used it every day for four years. Eventually the supervisor conceded (still at 50 pence per minute.) that the password must be correct as I had logged on every day. “A fair point well made,” he did not say before putting us through to tech support.
After answering some more pointless questions (at 50 pence per minute) for the tech support girl she took a look at our config and said, “Ah, its because your wireless network is called “wireless.” The system does not regard that as a secure name you see so it is not letting you on.”
This was utter bollocks because the system does let us on, it just drops out after between ten minutes and a couple of hours. I had heard my Cleo explain as much so obviously the tech support girl was a retard and ann imbecile as well as a cretin. Anyway the network name does not matter, the admin password is very secure as is the Wireless Encryption Protocol (WEP) Key and being an expert I have configured the router so it only lets named workstations, i.e. computers in our house) access the network.
Apart from that the very first think I had done to find out where in the system the problem lay was disable the wireless and connect through a 100baseT ethernet port. When the problem had occurred I knew it was a not wireless as that was disabled. But we were not interested in this crap, what we were interested in was the cost, 50 pence a minute to talk to cretins, imbeciles and berks.
Once we had convinced the
cretin techie on the other end of the line of this the next suggestion would have been even more hilarious had I not been paying 50 pence a minute.
Is the router near a central heating radiator? The heat can affect them.
Oh really, we’ll try opening fucking Windows and see if that makes a difference. Actually Cleo did not say that, humour just confuses these people. Cleao actually said “OK but if it was the heat from the radiator why was the problem there through late August and all September when we only switched the heating back on last week?”
There’s abviously no answer to that or at least we did not get one.
There is one remedy to this I’m sure will be effective. We will switch ISPs. That should see us OK until the next one screws up.
That will resolve my immediate problem but it brings me back to the original one. Why do we put up with such crap from businesses. Internet businesses and any computer related business are the worst, government departments are next but all corporate businesses are bad. Food retailers promote green living and eco friendly products but continue to use ridiculous amounts of unnecessary packaging and fly basic products halfway round the world rather than pay local farmers a fair price for their produce, clothing retailers would rather sell shoddy, badly cut tat from China that encourage people to buy better quality and make items last longer thus being more planet friendly and creating jobs in the domestic economy. Politicians lecture us on the need for carbon taxes to save the planet but in the next breath are exhorting us to start spending again and get the economy back in growth.
It is ironic but earlier this year Britain’s Labour government was yelling that we needed more stimulus money to get the economy moving but at the same time proclaiming the reduction in carbon emissions as a triumph for their green policies when in fact it was the reduction in economic activity that was responsible for the drop in emissions.
It is time we stopped being afraid to kick up a fuss, we started to complain to sellers who try to fob us off with techno – babble, “Look it does not do what is says on the box,” and saying to politicians, “Do you want growth or green, you can’t have both.
Whether we are talking about out tax money or our spending money we worked hard to earn it and are entitled to honesty, efficiency and truth.
What we are being sold is a great big pile of steaming bullshit.
China’s human rights record